Who is behind “Studio Art by Helen Suzanne”
Hi, I’m Helen Suzanne Sharratt. I live in the Highlands of Scotland in the village of Evanton. My website address is: https://helensuzanne.co.uk. You can contact me via email: made[at]helensuzanne.co.ukor Message me on Facebook
What personal data I collect and why I collect it
By default WordPress does not collect any personal data about visitors but the Plugins that I use such as my contact form do. There are several other areas too that I’ll go into below.
When visitors leave comments on the site I collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection widgets on my page.
Any data such as your name and email address that you enter into my contact form is saved. I keep contact form submissions for customer service purposes, but I do not use the information submitted through them for marketing purposes unless I have your permission. You may request to join my newsletter sendout if you wish to be contacted with my updates. These are issued monthly at the most. You may request that your information be erased. Please contact me by email at made[at]helensuzanne.co.uk
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so I can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
What rights you have over your data
If you have left comments you can request to receive an exported file of the personal data I hold about you, including any data you have provided to me. You can also request that I erase any personal data I hold about you. This does not include any data I am obliged to keep for administrative, legal, or security purposes.
Where I might send your data
I don’t not share your data with anyone unless it is necessary for the full functioning of taking sales on this site. Visitor comments may be checked through an automated spam detection service. Google Anayltics, who are based in the USA, gleen information from this site in a form which anonymizes you.
I accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
I use Woocommerce to impliment the sales functions of the website. I don’t use their tracking service. They say
What I collect and store through Woocommerce
While you visit this site, i’ll track:
- Products you’ve viewed: I use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: I use this for purposes like estimating taxes and shipping
- Shipping address: I ask you to enter this so I can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from me, I’ll ask you to provide information including your name, billing address, shipping address, email address, and phone number. I’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Comply with any legal obligations I have, such as calculating taxes
- Improve my store offerings
- Send you marketing messages, if you choose to receive them
I generally store information about you for as long as I need the information for the purposes for which I collect and use it, and I am not legally required to continue to keep it. For example, I will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
I will also store comments or reviews, if you choose to leave them.
Data Used: IP address, WordPress.com user ID (not available unless I offered a user account service), WordPress.com username ( not available unless I offered a user account service ), user agent, visiting URL, referring URL, timestamp of event, browser language, country code. Important: The site owner does not have access to any of this information via this feature. For example, a site owner can see that a specific post has 285 views, but he/she cannot see which specific users/accounts viewed that post. Stats logs — containing visitor IP addresses and WordPress.com usernames ( not available unless I offered a user account service ) — are retained by Automattic for 28 days and are used for the sole purpose of powering this feature.
Your contact information
When you contact me via my contact form your email address and name are sent to me so I may reply directly. I do not use this information to contact you without your consent. If you would like me to delete this information please tell me.
How I protect your data
No-one but me has access to my computer where any data may be stored, and I endevour to make sure every piece of the website only uses secure processes provided by organisations who regard your privacy and data security with the utmost priority. I keep up to date with legal requirements to ensure I am giving you the best possible online service, and so keep my own practices and policies up to date. Your data is never sold to any companies eg data mining companies.
What third parties I receive data from
I receive feedback from Google Analytics but this information has made the individual anonymous.