Privacy Policy

Who is behind “Studio Art by Helen Suzanne”

Hi, I’m Helen Suzanne Sharratt. I live in the Highlands of Scotland in the village of Evanton. My website address is: https://helensuzanne.co.uk. You can contact me via email: made[at]helensuzanne.co.uk

or Message me on Facebook

What personal data I collect and why I collect it

By default WordPress does not collect any personal data about visitors but the Plugins that I use such as my contact form do. There are several other areas too that I’ll go into below.

Comments

When visitors leave comments on the site I collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection widgets on my page.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available =>here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

Any data such as your name and email address that you enter into my contact form is saved. I keep contact form submissions for customer service purposes, but I do not use the information submitted through them for marketing purposes unless I have your permission. You may request to join my newsletter sendout if you wish to be contacted with my updates. These are issued monthly at the most. You may request that your information be erased. Please contact me by email at made[at]helensuzanne.co.uk

Cookies

Helensuzanne.co.uk uses cookies. These are small text files that are stored on your terminal device when browsing these web pages. Individual services of a website can “recognise” your terminal in this way and “remember” what configurations you have made. This site uses Cookies to obtain information about the preferences of my visitors and the items they select, so that I can understand better what products they are drawn to. If you leave a comment on my site you may “opt in” to saving your name, email address and website in cookies. Likewise there is an initial cookies disclaimer when you first visit the site for you to give your consent. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Analytics

By default, WordPress does not collect any analytics data. However I use Google Analytics to understand how my visitors use this site. This is a web analysis tool from Google Inc. that enables me to optimize my website for you. “Google Analytics” uses cookies that track your preferences during your visit to my website. This allows me to simplify navigation, for example, so helping me to make the site more user-friendly. The information that is generated in this process (including the IP address) is anonymized, making personal identification impossible. An evaluation for reporting purposes is carried out only after the anonymization process. The data, generated by this Cookie are usually transferred and stored on a server in the USA. As a user of my website you always have the option of diabling cookies in your browers settings. Most browsers allow cookies as a default setting. Should you change this setting, this may disrupt certain functions of my website. Google Analytics offers an opt out feature => here and further information on the terms of use and the privacy options of Google are available => here

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so I can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

If you have left comments you can request to receive an exported file of the personal data I hold about you, including any data you have provided to me. You can also request that I erase any personal data I hold about you. This does not include any data I am obliged to keep for administrative, legal, or security purposes.

Where I might send your data

I don’t not share your data with anyone unless it is necessary for the full functioning of taking sales on this site. Visitor comments may be checked through an automated spam detection service. Google Anayltics, who are based in the USA, gleen information from this site in a form which anonymizes you.

I accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

I use Woocommerce to impliment the sales functions of the website. I don’t use their tracking service. They say

” We are committed to protecting your data. If you have a WooCommerce.com account, our Privacy Policy explains how we use and store your data, including what we share with marketplace developers.

What I collect and store through Woocommerce

While you visit this site, i’ll track:

  • Products you’ve viewed: I use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: I use this for purposes like estimating taxes and shipping
  • Shipping address: I ask you to enter this so I can, for instance, estimate shipping before you place an order, and send you the order!

I also use cookies to keep track of basket contents while you’re browsing my site.

When you purchase from me, I’ll ask you to provide information including your name, billing address, shipping address, email address, and phone number. I’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Comply with any legal obligations I have, such as calculating taxes
  • Improve my store offerings
  • Send you marketing messages, if you choose to receive them

I generally store information about you for as long as I need the information for the purposes for which I collect and use it, and I am not legally required to continue to keep it. For example, I will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

I will also store comments or reviews, if you choose to leave them.

I use MailChimp for WooCommerce. They say “When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. Read our privacy policy here.”

WordPress.com Stats

Data Used: IP address, WordPress.com user ID (not available unless I offered a user account service), WordPress.com username ( not available unless I offered a user account service ), user agent, visiting URL, referring URL, timestamp of event, browser language, country code. Important: The site owner does not have access to any of this information via this feature. For example, a site owner can see that a specific post has 285 views, but he/she cannot see which specific users/accounts viewed that post. Stats logs — containing visitor IP addresses and WordPress.com usernames ( not available unless I offered a user account service ) — are retained by Automattic for 28 days and are used for the sole purpose of powering this feature.

Your contact information

When you contact me via my contact form your email address and name are sent to me so I may reply directly. I do not use this information to contact you without your consent. If you would like me to delete this information please tell me.

How I protect your data

No-one but me has access to my computer where any data may be stored, and I endevour to make sure every piece of the website only uses secure processes provided by organisations who regard your privacy and data security with the utmost priority. I keep up to date with legal requirements to ensure I am giving you the best possible online service, and so keep my own practices and policies up to date. Your data is never sold to any companies eg data mining companies.

What third parties I receive data from

I receive feedback from Google Analytics but this information has made the individual anonymous.